Shipping and Refund/Return Policy
Please allow 3-5 business days for processing orders. Some orders may be processed and shipped sooner. An email confirmation is always sent to the email provided at check out with order information and tracking.
Shipping Policies
We take great care to inspect every order for damages or missing items before shipping. However, once packages are shipped, we are not responsible for any damages or losses that occur during transit. In the event of such situations, we recommend placing a claim with USPS, the shipping carrier.
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To ensure your package reaches the correct destination, please double-check and provide the accurate shipping address when placing your order.
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If you need to update your shipping address, please reach out to us promptly at novasgardenco@gmail.com. We're here to assist you and ensure a smooth delivery process.
Refund/Return Policy
Due to the nature of our business, all products are final sale and we do not accept returns. However, if there was an error on our part, such as sending the incorrect item, kindly email us at novasgardenco@gmail.com with your name, order number, and details of the error. We'll address the issue promptly.
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In the event that a package is returned due to an incorrect shipping address, we will contact you to confirm the correct address and provide an invoice for the new shipping cost. To avoid any inconvenience, we urge you to ensure that you enter a valid shipping address during checkout.
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Your cooperation is appreciated.